Frequently asked questions
"Do you have a luggage room?"
"Sure. Our luggage room is in the lobby on the second floor. You can enter it with the code you will receive one day prior your arrival. It is valid for the whole day of your arrival and departure."
"Can I check in or out earlier/later?"
"That depends on the current capacity - please ask us."
"What's the wifi password?"
"Please find the wifi password on the display on your table"
"Which transportation should I use to get to/from the airport?"
"Please find this information under "information - airport transportation".
"Where do I get a ticket for the viennese underground?"
"Please find this information under "information - public transportation".
"Is the tap water drinkable?"
"Yes, the water in Vienna is high spring water and is one of the best in the world".
"Where do I get an adapter/ Pharmacy products/ other stuff?"
"VERSAVA Apartments is located right on a pedestrian zone with a lot of stores, an electronic store, the pharmacy and several other shops are just minutes away."
"Where can I park my car?"
"Please find this information under "information - parking".
"Is there a hair dryer in the apartment?"
"Yes there is."
"Are there sanitary products in the apartment?"
"Yes there are shampoo, shower gel and soap in the apartment."
"I need an iron and an ironing board. Where do I find it?"
"Theses items are for lending for free. Please ask us"
"Can I bring my dog?"
"There are no animals allowed in VERSAVA Apartments"
"I want a non-smoking apartment."
"There are only non-smoking apartments at VERSAVA Apartments"
"Is there equipment in the apartments with kitchen?"
"There is."
Do you need anything else?
We are happy to provide you with the following extras free of charge for your stay.
Please specify the extras you require when booking. If you need anything else, just contact us.
Towels
Do you need more towels or a fresh bath mat? Let us know.
Toiletries
Do you need more shampoo, soap or something similar? Let us know.
Extra padding
We would be happy to provide you with additional cushions or blankets upon request.
Sewing kit
The button is off or the seam is torn? No problem, we have a sewing kit for you!
Prints
Do you need something printed out? Send it to us by email and we will bring it to your room.
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Extra cleaning
Are you our guest for more than two nights and would you like an interim cleaning? Let us know.
Toaster
Let us know if you would like a toaster and we will be happy to bring it to your room.
Iron
Let us know if you need an iron and ironing board and we will be happy to deliver it to your room.
Microwave
If you would like a microwave, let us know and we will be happy to put it in your room.
